Client Experiences
Words from Those We Have Worked With
We believe the most honest account of our practice comes from the people who have come to us with their pension concerns. Here is what some of them have shared.
Back to Home380+
Clients assisted
11+
Years in practice
4.8
Average satisfaction score
94%
Matters resolved without formal proceedings
What Clients Say
Client Testimonials
Halim bin Zulkifli
Petaling Jaya, Selangor
"I received a letter from my pension fund that I did not understand at all. My daughter suggested I contact Lindung Sejahtera. The consultation was calm — they went through everything page by page and explained what it meant. After two weeks I had a much clearer picture and knew what my options were. That alone was worth it."
June 2025 · First Consultation
Maznah bt Fauzi
Kuala Lumpur
"The Managing Fund Communication service was exactly what I needed. I had been going back and forth with my former employer's pension administrator for months and getting nowhere. Ahmad's team took over the correspondence and things started moving. It was not fast — these things take time — but I was kept informed and never felt left in the dark."
May 2025 · Fund Communication
Raj Kumar Letchumanan
Shah Alam, Selangor
"I was approaching retirement and discovered there was a discrepancy in my service record that affected my pension entitlement. Formal proceedings sounded frightening, but the team at Lindung Sejahtera handled everything. They prepared all the documents and stood with me at the hearing. The result was not instant but it was fair."
June 2025 · Formal Proceedings
Fatimah bt Talib
Ipoh, Perak
"What I appreciated most was that nobody at Lindung Sejahtera tried to push me toward a particular course of action. After my consultation I actually decided to wait a few more months before doing anything further. They were completely supportive of that. When I was ready to take the next step, I came back and they picked up exactly where we had left off."
May 2025 · First Consultation
Chan Kim Weng
Subang Jaya, Selangor
"I am not someone who finds legal processes easy to navigate. The team understood that and adjusted the way they communicated with me accordingly. The letters they drafted on my behalf were firm and well-organised. I would not have known how to write them myself. A small thing, but it mattered."
June 2025 · Fund Communication
Norzahra bt Ahmad
Johor Bahru, Johor
"I was initially hesitant to contact a legal practice because I assumed it would be expensive and complicated. Lindung Sejahtera was neither. The pricing was stated clearly before I committed to anything, and the process was explained step by step. I wish I had reached out three months earlier."
July 2025 · First Consultation
In More Detail
Case Studies
These accounts describe the kind of situations we handle and how our involvement made a difference. Details have been changed to protect client privacy.
Case Study 01
EPF Withdrawal Dispute — Petaling Jaya
The Situation
A client approaching 60 had applied for an EPF withdrawal and received a notice flagging a discrepancy in their employer's contribution records. The amount involved was significant, and they were unsure whether to accept the fund's stated position or challenge it.
What We Did
Following a first consultation, the client engaged our Fund Communication service. We reviewed the contribution history, identified the discrepancy source, and drafted a formal letter to the EPF on the client's behalf requesting a contribution audit and recalculation.
The Outcome
After six weeks of structured correspondence, the EPF acknowledged the employer record error. The recalculated amount was confirmed and the withdrawal was processed. The entire matter was resolved through written communication — no formal proceedings were needed.
Duration: approximately 9 weeks
"I was told it might take months and it did. But at every step I knew what was happening. That made it bearable."
Case Study 02
Civil Service Pension — Missing Service Period
The Situation
A retired civil servant discovered that three years of early service had not been reflected in their pension computation, leading to a lower monthly payment than they believed they were entitled to. Correspondence with the Pension Division had stalled.
What We Did
We engaged formal proceedings. The practitioner prepared a detailed case file, gathered the documentary evidence of early service, and submitted a formal representation to the relevant authority. Where responses were delayed, we followed up in a structured and professional manner.
The Outcome
After formal review, the missing service period was recognised and the pension computation was revised accordingly. The revised monthly payment was applied from the date of formal representation.
Duration: approximately 4 months
"I had given up honestly. A friend suggested I try one more time with proper help. I am glad I did."
Reach Out
How to Find Us
Telephone
+60 3-2731 5860Address
Suite 8-1, Wisma Genting
Jalan Sultan Ismail, 50250 KL
Office Hours
Mon–Fri: 9 am–5:30 pm
Sat: 9 am–1 pm
Ready to Talk Through Your Situation?
A first conversation carries no obligation. We are here to listen and help you understand where things stand, at your own pace.
Arrange a Consultation